Ernie’s Service Center Testimonials

Ernie's Service Center for the win! The customer service was professional and they got the job done. Keep up the good work. Thanks again!!

- K. J.

I was just going to get more oil in my car and expected to pay $$$ but they did the service for free and taught me how to as well! Service was excellent, oil was a good price, and the people were super nice and welcoming even though I know nothing about cars. Thank you Ernie's!

- Risa M.

Always quality work at a fair price and stress free!

- Dan/Christine H.

Excellent, friendly knowledgeable service, I recommend this place for all your automotive and motorcycle needs. Don't miss out on the Best place in Santa Cruz and beyond. Give them a try, I guarantee you will be happy 😁

- Farid H.

When you bring a vehicle into a repair shop, you want to have the job done right, and never have to return with the same issue because somebody messed up. You want your car returned quickly, and above all you want to really know what 'really' needs to get done to make the vehicle safe. At Ernie's in Felton, you always get that, and so much more. Ernie's delivers the best auto repair experience I have ever had. Since 1980, they have taken care of all my vehicles - from engine swaps to oil changes. Oh... and if something happens months down the road that they have repaired - and it fails - they tell you, even if you forgot, and they do the work at no charge. Their guarantee is truly amazing. Give them a try. Talk to Chris or Melisa when you call in. You won't believe the honesty and professionalism of Ernie's staff and ownership.

- Paul W.

As always, Ernie's Auto has continued to provide us outstanding service over the past five years. This time, they went above and beyond most shops, researching our car's problem, finding a known manufacturer's recall, and making the repairs, free of charge to us. Thanks for your outstanding service!

- Mountain M.

My husband and I have taken our cars here for close to 10 years now, and I wouldn't go anyplace else. Always courteous and professional, and they've kept my old Lincoln going strong for nearly 211,000 miles now!

- Audrey N.

Best auto body ever. They had me quoted at $440 for new pads and rotors. They could have replaced the rotors and I would have been fine. But once they got it up on the rack, they determined they could resurface the rotors because there was plenty of material left. Saved me $200. And they fixed my parking brake for free without me even asking. Great prices, honest people. I wouldn't go anywhere else. Support small businesses!

- T.K. S.

Great service here every time. Always get my oil changed and tires rotated here. This last time they applied a coupon special for a free tire rotation. Didn't know that was available. Could have charged me full price and I'd have never been the wiser. If you want to have more technical work done, you have to schedule it out a bit. They are booked out a week or more because people recognize how good they are.

- Ryan D.

I had been wanting to go back to Ernie's since they looked over my car at no charge after the battery had died many months back (darned back-hatch lights that get flipped on by Christmas trees, furniture and wayward preschoolers...). When I needed tires, I wanted to go there, but they didn't have what I needed in stock and I had a trip coming up so I needed them replaced ASAP.
 
So recently, when my tire-pressure light kept coming on, even after filling up the tires with air, I called Ernie's to look for a leak to patch. They were able to see me within a few hours that same day. They found and patched the leak and only charged me $20! I was expecting to pay at least $100 or possibly replace the tire. The service people were so kind to my son, too. I am terrible with names, but the female working there gave my son a sticker and was very playful with him, helping occupy him while I paid our bill.
 
Now every time we drive by, my son exclaims, "Ernie's!" He knows you by name and knows you are a good neighbor.

- C.Y.

My friend in Felton told me to go to Ernie's, as he had a bad experience at the other auto repair in town. I am not from the area, but am just visiting. I have a 2000 Rav 4, which suffered some damage in the undercarriage when a company was putting a trailer hitch on and dropped my car off of the 3 foot high metal ramps. The damaged rod to the right back wheel was repaired as was the differential mount elsewhere, but I drove up to Felton with a sporadic loud noise coming from the right rear tire, which sounded like it was going to fall off. I was worried my axle was cracked. The service at Ernie's was great. We took a test drive, and happily they were able to hear the noise. After a lot of sleuth work, they ruled out suspension, differential, and muffler issues. They checked the wheel ball bearings which were also fine. So finally they removed the damaged panel, and then took another test drive, and this turned out to be the problem. Not having any space in my car to carry the panel, I had them replace it, and they tightened it on, and the noise didn't return. I am very grateful. So here is a summary: 1. They were polite and took me seriously (as a woman this doesn't always happen). 2. They did not try to up-sell me other services (I had this experience at the Toyota dealership which could not figure out the noise problem. The Toyota client manager told me I needed $700 worth of fluid changes and cleaning on all systems while ignoring the mechanics report), and ) 3. They fixed the problem. 4. They only charged me 115$ Thank you Ernie's! I am on the road again!

- Rose S.

Took one of my car's in to get a smog check today, everything was taken care of promptly. Friendly, knowledgeable staff, and great prices. Will definitely be going back!

 - Jeff Y.

Went in with a slow leak in my right rear tire. Within 40 minutes the problem was diagnosed, a new tire ordered, my spare put on, and I was off. (I'll return this afternoon to complete the fix.) Completely courteous and professional all the way! It was refreshing.

- Freda S.

I took my car in for a problem with overheating. The staff was wonderful and the problem was remedied without any attempt of "upselling" or my feeling taken advantage of. I even received a follow up call to ensure that the repair was successful. I highly reccomend Ernie's!!



- Sandy R.

I'm lucky that I have to drive by Ernie's to get to work from San Lorenzo Valley into Silicon Valley over the 17. If my car is acting up, I can just stop in and ask a question or make an appointment. The service is super friendly and helpful. They make me feel respected and valued (something I don't always get as a woman coming into an auto repair shop). Even though I am moving out of the area soon, I still plan to have all of my service done by this shop. Thanks, Chris & all!

- Kris B.

Wonderful customer service. Prompt as possible. Professional. Dependable. And free shuttle service, to boot. I love Ernie's.

- Roxanne G.

I got a flat on the side of the road. Ernie's service center was extremely helpful and expedited my tire replacement so I could get back on the road within an hour.

- Willow R.

I've been here a few times for tires and oil changes. I'm happy with the service. I don't feel they try to overcharge me. They are friendly. It is closer than the dealership for me and cheaper for oil and filter changes. It'd be helpful if the service center also worked weekends, but as a family owned small business, I completely understand why they don't!

- N.U.

Great place, have had service done here several times over the years and I've never had a problem. Enough said.

- Jamison K.

Friendly and courteous folks at Ernie's, and they did a great job on my Prius. They also gave me a ticket for free coffee & doughnut nearby. A very neighborly business.

- Avril T.

Awesome store, never knew they had so many great dirt bike parts and gear. Best selection of FOX gear in the valley. So much better than places like cycle gear. Friendly people, helpful, good prices.

- Mike B.

This is the best auto store/center around. I desperately needed a part as I was going camping the next day. They didn't have it, except for one on a demo stand. The helpful guy wouldn't give up trying to fix my part and eventually taking the part off the demo stand. I can take the kids camping now...thanks to you guys!

- Edward J.

Recently bought a 1986 F350xl. Not very many places wanted to work on it. Brought it to Ernies in hopes of getting a few things fixed as well as smogged. Fortunately the owner and the manger Chris were super helpful and educated me on a few things and saved me a bunch of money and gave me some advice. Super glad I broguht her here. If you have any question or issues or even if you get upset these guys stay super professional and kind. Shes all smogged and ready to go!! Thanks!!!!



- Dary W.

We have taken our cars to Ernie's ever since we moved to the San Lorenzo Valley in 1990. We have always received excellent, reliable service no matter what our cars needed. We really appreciate that Ernie's stands behind their repairs and service work, although in our experience, they have always done it right the first time. Costs for parts and labor are very reasonable. The employees are knowledgeable and friendly. We are very lucky to have this business nearby.

- Charlene D.

Great service, good people & will continue to use their services for as long as needed!!



- Patrick B.

I like Ernie's, always great diagnosis and customer service you cannot beat! Talking with Chris is like talking to your friend. My car just suddenly died and we moved it to Ernie's entrance on Sunday night (I know, I was lucky it died on intersection of Graham Rd and Mt Hermon). I could tell by the number of cars at their facility that they were busy. Anyway, Chris still found time to look into my old CRV and got back to me sooner than I expected and said that car can be ready be the end of the day. Their entire Team is great, polite and professional. I am happy to have them in my area.

-Monika T.

These folks went above and beyond to fix my truck! Having a diesel it's always hard to find a good mechanic who's both thorough and doesn't cost thousands of dollars just to pull into the garage. Not only are they very fair with price the communication during the process was amazing! My truck had a very interesting computer problem and they were able to pinpoint it and fix it. I would highly recommend to anybody especially if you have a diesel. I'll definitely be coming back for any other work that's needed on my truck.

- Mason G.

Took my car in too have engine inspected for smoke (or similar type smell). They kept in touch with me while working on my car and didnt do any extra work that I did not ask for (which I have experienced with other service shops). Friendly customer service and great job. Recommend to anyone!

- Justin M.

Always very friendly and nice. Extremely knowledgeable about anything that has to do with all repair work for any vehicle I've ever had repaired. Top notch service. They are really superior in so many ways. There are a lot of rip offs and scammers in the vehicle repair industry so it's really awesome to be treated fairly and honestly. I would recommend them to everyone.

- Kathleen K.

They took care of my Toyota Rav-4 for 22 years. Kept it in perfect condition. I wouldn't take my car anywhere else. I totally trust them! Go to them. You won't be sorry! They even give you a coupon for free coffee and donut while you wait! They used to drive me home after I dropped off my car, and delivered it to me at the end of the day. But times and lack of staff have ended that wonderful service.

– Rise N.

Ernie's (and especially Evan) did a great job on my classic 67 Spitfire. Full alignment, and the car feels like it's on rails. Thanks

- Jeff E.

Scheduled an appointment for 9 am, for a tire repair and I was back on the road by 10 am! Great service, great price.

- Guillermo Reyes B.

Hands down the best RV mechanic we’ve ever been to. Came in for a routine oil change (at a ridiculously fair price) and they discovered that 3 of 4 dually tires were not E-rated tires with correct psi that had been replaced a month earlier by Sam’s Club. They included that in the receipt so we were able to get the tires replaced (on warranty) at no additional cost to us. As “newbie” RVers, we are really grateful for Ernies and highly recommend them!

- Emma L.

The staff is always top notch here. A pleasure to do busnieess here and I have for over 35 years.

- Jim S.

I did a Tundra front brake upgrade job on my 4Runner: calipers, rotors, pads, drums, shoes and master cylinder. But the pedal was low and pulsating badly. So I took it to two shops who failed. It still pulsated and the parking brake was useless, despite the shops stating that they had adjusted everything. I took it to Ernie's and they discovered that my Vacuum booster was bad. They checked the rest of my work, adjusted my parking brake and rears. My 4Runner stops smoothly and powerfully now. I am grateful that they got my project completed so I can have my summer adventures.

- Damon M.

I like a place where you find the Owner behind the counter, helping customers and working  right alongside the staff members. Ernie's Repair Center, in Felton, is just such a shop. Its locally owned and operated, and apparently business is booming.You should probably call  to schedule an appointment. Ernie's offer Brake/Light Inspections, and are one of only a couple shops in Santa Cruz area to perform this service. Josh, the owner, is a reasonable guy and his staff at Ernie's were professional, straight forward  and helpful.  Conveniently, located behind an  Auto Parts store, with competitive prices- I purchased a car cover and some tree air fresheners to hang on my rearview mirror.

- Amber M.

Best service for your vehicle anyone could ask for!

- Mary O.

No problems or surprises. Everything was well explained before starting work.

- Paul R.

Excellent, efficient service - thank you!

- Brenda H.

We always get the best service at Ernie's and always have. We will continue to always bring our vehicles to Ernie's for repair as long as we live in the area. Anytime someone asks us where to take their vehicle for repair, we recommend Ernie's every time.

- Anonymous

All employees were pleasant & very helpful. The work was also done in a timely matter.

- Judy C.